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If it is not in the docs, send us a message.

What to include

  • What happened: one or two sentences. For example, ‘The ZIP download stays at preparing’.
  • The exact URL, including the gallery, contract or invoice ID.
  • When it happened: date, approximate time and time zone.
  • A screenshot or a short video.
  • Browser and device: for example, “Safari on iPhone 14” or “Chrome on Windows 11”.
  • Your plan, only if it involves limits, storage or payments.

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You do not need to be technical. A clear description of what you did is worth more than a message full of technical details.